Shipping & Returns

Free Shipping — Australia, New Zealand, USA & Canada

Australia

Australia Post Express Shipping — included free for all orders

United States,
Canada,
New Zealand

DHL International Shipping — included free for all orders
Duties and tariffs included

Flat Rate Shipping — Rest of World

Rest of World

DHL International Shipping — AU$65
Free shipping on all orders over AU$500

International Delivery — Outside Australia, New Zealand, USA & Canada (Tariffs)

All pieces are carefully dispatched from Australia via DHL Express.

Orders may be subject to customs duties, tariffs, or processing fees as determined by local Customs and Border Protection. These charges are not included in your purchase price. If applicable, DHL will contact you directly to arrange payment prior to delivery.

We share this in the spirit of transparency, so your experience remains seamless from dispatch to unboxing.

International Delivery — UK & Europe (VAT)

All orders are lovingly shipped from Australia. We do our best to collect all appropriate taxes during your visit at lua.studio. Depending on your country, sometimes additional VAT and customs fees may be payable on arrival.

These are determined by local customs and are outside of our control — but we want you to feel fully informed before your piece begins its journey to you. Your piece will be sent from Australia via DHL Express. If applicable, DHL will reach out directly before delivery to arrange payment.

We believe in complete transparency — so there are no surprises along the way.

Packaging & Sustainability

We take great care to ensure our packaging has the smallest environmental impact possible whilst ensuring it arrives at you in pristine condition. All elements are either reusable, recyclable, or compostable. (The occasional piece of sticky tape may sneak in only when we really have to!)

Local Pickup

We offer local pickup at our Studio in Melbourne, Australia. Simply select the local pickup option at checkout.

How long will delivery take?

• During sale periods, processing times may increase to 2–3 business days from receipt of order.
• Australia: please allow 1–3 business days.
• International: please allow 5–7 business days.
• For more information visit: Australia Post (AU orders) or DHL (everywhere else).

Need to track your order?

Each customer will receive a tracking number for their order. For up-to-date tracking information please visit:

• AU orders: Australia Post
• Everywhere else: DHL

Given the precious nature of our parcels, all orders will require a signature upon delivery.

Countries We Ship To

Armenia	Hong Kong	Philippines
Austria	Hungary	Poland
Bahrain	Iceland	Qatar
Belgium	India	Romania
Canada	Indonesia	Singapore
Chile	Ireland	South Africa
China	Italy	Spain
Croatia	Japan	Sweden
Cyprus	Kuwait	Switzerland
Czechia	Luxembourg	Turkey
Denmark	Malaysia	UAE
Finland	Netherlands	UK
France	New Zealand	USA
Germany	Norway	Vanuatu
Greece	Oman	Papua New Guinea

Return Policy

We are happy to offer exchange or refund on your purchase should you have a change of heart within 14 days of purchasing your product. This does not include sale items or pierced earring styles (for hygiene reasons). Purchases will be fully refunded minus the original shipping charge.

Both Australian and international orders must be returned within 14 days from the date of delivery. All returned products must be in original condition and must not be worn or damaged.

Please email hello@lua.studio with your order number and the reason for your return. Once assessed, our customer care team will provide a Return Authorisation (RA) number. Please pack your item in the original packaging and return with your details to:

LUA STUDIO
PO Box 2301
Hawthorn 3122
Victoria, Australia

Please include your order number and RA number.

You are responsible for arranging the return and any costs incurred. We will be unable to offer refunds on items that do not reach us.

You must present your original receipt to exchange or refund any product with manufacturing defects. If you are requesting a refund, it may take up to 10 business days for funds to appear in your account.

You will be notified by email once your return has been received and processed.

Sale Items

Please be advised that we do not offer refunds or exchanges on sale items. We kindly ask that you consider items carefully before making a purchase.