Shipping & Returns
We Offer Flat Rate Shipping on all orders.
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Australia
Australia Post Express Shipping within Australia $7
Free Shipping on all orders over $150
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International
DHL Express International Shipping $25
Free Shipping on all international orders over $250
Prices are in Australian dollars (AUD).
Packaging & Sustainability.
We take great care to ensure our packaging has the smallest environmental impact possible whilst ensuring it arrives at you in pristine condition. All elements are either reusable, recyclable, or compostable. (The occasional piece of sticky tape may sneak in only when we really have to!)
Local Pickup now available
We offer local pickup at our Studio located in Melbourne Australia. Just select local pickup option at checkout.
How long will delivery take?
- During sale periods, processing times may increase to 2-3 business days from receipt of order.
- For all shipping within Australia please allow 1- 3 business days to receive deliveries.
- For all International shipping please allow 5 -7 days to receive deliveries.
- For more information visit Australia Post.
Need to track your order?
Each customer will receive a tracking number for each order. For up-to-date tracking information please visit Australia Post. All orders will require a signature upon delivery.
For International orders extra duties/tax fees may apply depending on the country of destination. These costs will be at the expense of the customer.
Countries We Ship to
Armenia | Hong Kong | Philippines |
Austria | Hungary | Poland |
Bahrain | Iceland | Qatar |
Belgium | India | Romania |
Canada | Indonesia | Singapore |
Chile | Ireland | South Africa |
China | Italy | Spain |
Croatia | Japan | Sweden |
Cyprus | Kuwait | Switzerland |
Czechia | Luxembourg | Turkey |
Denmark | Malaysia | UAE |
Finland | Netherlands | UK |
France |
New Zealand |
USA |
Germany | Norway | Vanuatu |
Greece |
Oman |
Papua New Guinea |
RETURN POLICY
We are happy to offer exchange or refund on your purchase should you have a change of heart within 14 days of purchasing your product. This does not include sale items or pierced earring styles (for hygiene reasons). Purchases will be fully refunded minus the original shipping charge.
LUA STUDIO
PO Box 2301
Hawthorn 3122
Hawthorn 3122
Victoria Australia
SALE ITEMS
We kindly ask that you consider items carefully before making a purchase.