COUNTRY  DELIVERY METHOD SHIPPING TIME RATE
Australia Australia Post Express 1-3 Business Days*  $12 
Australia (Orders over $200) Australia Post Express 1-3 Business Days* Free
New Zealand Australia Post International Standard 5-7 Business Days $22
New Zealand Australia Post International Express 2-3 Business Days $30
USA, UK & Canada Australia Post International Standard 7-12 Business Days $22
USA, UK & Canada Australia Post International Express 3-5 Business Days $35

All Prices are in Australian dollars (AUD).
 
All orders will be dispatched within 1 business day of receipt.
During sale periods, processing times may increase to 2-3 business days from receipt of order.
Orders received after 9am will be dispatched the following business day.

*Customers from WA, NT and rural areas from states please allow up to 5 business days for delivery. 
 
For International orders extra duties/tax fees may apply depending on the country of destination. These costs will be at the expense of the customer.  

Need to track your order?
Each customer will receive a tracking number for each order. For up-to-date tracking information please visit Australia Post. All orders will require a signature upon delivery. 

Return Policy

We are happy to offer exchange or refund on your purchase should you have a change of heart within 14 days of purchasing your product. This does not include sale items. Purchases will be fully refunded minus the original shipping charge.

Both Australian and international orders must be returned within 14 days from date of your delivery. All returned products must be in original condition and must not be worn or damaged.

Please email hello@lua.studio and provide your order number and the reason for the return. Once assessed our customer care team will provide a Return Authorisation (RA) number. Please pack your item in the original packaging and return with your details to:

LUA
PO BOX 2301 Hawthorn VIC 3122
Please include your order number and RA number.

You are responsible for arranging to have item(s) returned to us and for any cost incurred. We will be unable to offer refunds on items that do not reach us.

Sale Items


Please be advised that we do not offer refunds or exchange on sale items.
We kindly ask that you consider items carefully before making a purchase.

You will be notified by email once your returns have been received and processed.
You must present your original receipt in order to exchange or refund any product with manufacturing defects. If you are requesting a refund, it may take up to 10 business days for funds to appear in your account.