Shipping & Returns
Shipping and Return
Australia
- Australia Post Express — free on all orders
United States, Canada & New Zealand
- DHL Express International — free on all orders
- Taxes & tariffs included — no additional fees or customs charges on delivery
- What you see at checkout is what you pay, nothing more.
Europe, Asia & Rest of the World
- DHL Express — AUD $65 flat rate
- Free shipping on all orders over AUD $500
Customs & duties: Local VAT, import duties and customs fees are set by local authorities and remain the customer's responsibility. If you're unsure of potential fees, we recommend contacting your local customs office before purchasing. If an item is refused at delivery or is not cleared in time it may be destroyed by customs, and we're unable to provide a refund in those cases — we strongly recommend staying in touch with DHL.
EU Right of Withdrawal
If you are located in the European Union, you have the right to withdraw from your purchase within 14 days of receiving your order, without giving any reason, in accordance with EU Directive 2023/2673.
To exercise your right of withdrawal, you may use the self-serve cancellation feature from your order confirmation page, or contact us at hello@lua.studio with your order number before your order is dispatched.
Once your withdrawal is confirmed, we will refund your order within 14 days. Please note:
- Refunds are issued to your original payment method.
- The cost of return shipping is your responsibility.
- Items must be returned in original, unworn condition.
- Personalised or custom-made items are exempt from the right of withdrawal.
Packaging & Sustainability
We take great care to ensure our packaging has the smallest environmental impact possible whilst ensuring it arrives at you in pristine condition. All elements are either reusable, recyclable, or compostable. (The occasional piece of sticky tape may sneak in only when we really have to!)
Local Pickup
We offer local pickup at our Studio in Melbourne, Australia. Simply select the local pickup option at checkout.
How long will delivery take?
- During sale periods, processing times may increase to 2–3 business days from receipt of order.
- Australia: please allow 1–3 business days.
- International: please allow 5–7 business days.
- For more information visit: Australia Post (AU orders) or DHL (everywhere else).
Need to track your order?
Each customer will receive a tracking number for their order. For up-to-date tracking information please visit:
- AU orders: Australia Post
- Everywhere else: DHL
Given the precious nature of our parcels, all orders will require a signature upon delivery.
Countries We Ship To
| Armenia | Hong Kong | Philippines |
| Austria | Hungary | Poland |
| Bahrain | Iceland | Qatar |
| Belgium | India | Romania |
| Canada | Indonesia | Singapore |
| Chile | Ireland | South Africa |
| China | Italy | Spain |
| Croatia | Japan | Sweden |
| Cyprus | Kuwait | Switzerland |
| Czechia | Luxembourg | Turkey |
| Denmark | Malaysia | UAE |
| Finland | Netherlands | UK |
| France | New Zealand | USA |
| Germany | Norway | Vanuatu |
| Greece | Oman | Papua New Guinea |
Return Policy
We are happy to offer exchange or refund on your purchase should you have a change of heart within 14 days of purchasing your product. This does not include sale items or pierced earring styles (for hygiene reasons). Purchases will be fully refunded minus the original shipping charge.
Both Australian and international orders must be returned within 14 days from the date of delivery. All returned products must be in original condition and must not be worn or damaged.
Please email hello@lua.studio with your order number and the reason for your return. Once assessed, our customer care team will provide a Return Authorisation (RA) number. Please pack your item in the original packaging and return with your details to:
LUA STUDIOPO Box 2301
Hawthorn 3122
Victoria, Australia
Please include your order number and RA number.
You are responsible for arranging the return and any costs incurred. We will be unable to offer refunds on items that do not reach us.
You must present your original receipt to exchange or refund any product with manufacturing defects. If you are requesting a refund, it may take up to 10 business days for funds to appear in your account.
You will be notified by email once your return has been received and processed.
Sale Items
Please be advised that we do not offer refunds or exchanges on sale items. We kindly ask that you consider items carefully before making a purchase.