We Offer Flat Rate Shipping on all orders.

  • Australia
    Express Shipping within Australia $7
    Free Shipping on all orders over $150
  • International
    DHL Express International Shipping $25
    Free Shipping on all international orders over $250 

Prices are in Australian dollars (AUD).


    Packaging & Sustainability.
    We take great care to ensure our packaging has the smallest environmental impact possible whilst ensuring it arrives at you in pristine condition. All elements are either reusable, recyclable, or compostable. (The occasional piece of sticky tape may sneak in only when we really have to!)

     

    Local Pickup now available
    We offer local pickup at our Studio located in Melbourne Australia. Just select local pickup option at checkout.

     

    How long will delivery take?
    • All orders will be dispatched within 1 business day of receipt.
    • During sale periods, processing times may increase to 2-3 business days from receipt of order. Orders received after 9am will be dispatched the following business day.
    • For all shipping within Australia please allow 1- 3 business days to receive deliveries.
    • For all International shipping please allow 5 -7 days to receive deliveries.
    • For more information visit Australia Post.

    Need to track your order?
    Each customer will receive a tracking number for each order. For up-to-date tracking information please visit Australia Post. All orders will require a signature upon delivery. 
      Duties and Taxes 
      For International orders extra duties/tax fees may apply depending on the country of destination. These costs will be at the expense of the customer. 

           

            Countries We Ship to

              Armenia

              Hong Kong

              Philippines
              Austria Hungary Poland

              Bahrain

              Iceland Qatar
              Belgium

              India

              Romania

              Canada

              Indonesia

              Singapore

              Chile

              Ireland South Africa

              China

              Japan

              Spain
              Croatia Kuwait Sweden
              Cyprus Luxembourg Switzerland
              Czechia Malaysia Turkey
              Denmark Netherlands UAE
              Finland New Zealand UK
              France Norway USA
              Germany Oman Vanuatu
              Greece Papua New Guinea

                 

                RETURN POLICY

                We are happy to offer exchange or refund on your purchase should you have a change of heart within 14 days of purchasing your product. This does not include sale items or pierced earring styles (for hygiene reasons). Purchases will be fully refunded minus the original shipping charge.

                  Both Australian and international orders must be returned within 14 days from date of your delivery. All returned products must be in original condition and must not be worn or damaged.
                    Please email hello@lua.studio and provide your order number and the reason for the return. Once assessed our customer care team will provide a Return Authorisation (RA) number. Please pack your item in the original packaging and return with your details to:
                      LUA STUDIO
                      PO Box 2301
                      Hawthorn 3122
                      Victoria Australia
                        Please include your order number and RA number.
                          You are responsible for arranging to have item(s) returned to us and for any cost incurred. We will be unable to offer refunds on items that do not reach us.
                            You must present your original receipt in order to exchange or refund any product with manufacturing defects. If you are requesting a refund, it may take up to 10 business days for funds to appear in your account.

                            SALE ITEMS

                              Please be advised that we do not offer refunds or exchange on sale items.
                              We kindly ask that you consider items carefully before making a purchase.

                               

                              You will be notified by email once your returns have been received and processed.