Shipping & Returns
We Offer Flat Rate Shipping on all orders.
-
Australia
Australia Post Express Shipping within Australia $7
-
International
DHL Express International Shipping $35
Prices are in Australian dollars (AUD).
Packaging & Sustainability.
We take great care to ensure our packaging has the smallest environmental impact possible whilst ensuring it arrives at you in pristine condition. All elements are either reusable, recyclable, or compostable. (The occasional piece of sticky tape may sneak in only when we really have to!)
Local Pickup now available
We offer local pickup at our Studio located in Melbourne Australia. Just select local pickup option at checkout.
How long will delivery take?
- During sale periods, processing times may increase to 2-3 business days from receipt of order.
- For all shipping within Australia please allow 1- 3 business days to receive deliveries.
- For all International shipping please allow 5 -7 days to receive deliveries.
- For more information visit Australia Post.
Need to track your order?
Each customer will receive a tracking number for each order. For up-to-date tracking information please visit Australia Post. All orders will require a signature upon delivery.
Duties and Taxes
Please be aware that duties and taxes may be incurred upon the arrival of your package for international shipments. These charges are separate from the international shipping costs.
It's important to note that customers are responsible for any import duties, customs, and local sales taxes imposed by the destination country. The specific charges vary depending on the regulations of each country.
Lua Studio cannot be held responsible for any delays in delivery caused by local customs procedures or third-party delivery services. However, for orders within Australia, the Goods and Services Tax (GST) is already included in the retail price.
Countries We Ship to
Armenia | Hong Kong | Philippines |
Austria | Hungary | Poland |
Bahrain | Iceland | Qatar |
Belgium | India | Romania |
Canada | Indonesia | Singapore |
Chile | Ireland | South Africa |
China | Italy | Spain |
Croatia | Japan | Sweden |
Cyprus | Kuwait | Switzerland |
Czechia | Luxembourg | Turkey |
Denmark | Malaysia | UAE |
Finland | Netherlands | UK |
France |
New Zealand |
USA |
Germany | Norway | Vanuatu |
Greece |
Oman |
Papua New Guinea |
RETURN POLICY
We are happy to offer exchange or refund on your purchase should you have a change of heart within 14 days of purchasing your product. This does not include sale items or pierced earring styles (for hygiene reasons). Purchases will be fully refunded minus the original shipping charge.
Hawthorn 3122
You must present your original receipt in order to exchange or refund any product with manufacturing defects. If you are requesting a refund, it may take up to 10 business days for funds to appear in your account.
You will be notified by email once your returns have been received and processed.
SALE ITEMS
We kindly ask that you consider items carefully before making a purchase.