What is Gold Vermeil? 
Not to be confused with gold plate. Vermeil is a technique where the jewellery is made from sterling silver and coated with a thick layer of gold. Our 18k Gold Vermeil jewellery is 2.5 micron thick with gold. This is one of our favourite finishes to use in our jewellery designs as a solid gold alternative and much more affordable. Due to its added thickness gold vermeil is far more durable than gold plating making it more sustainable.   


Do you have a showroom? 
Yes! Please stop by next time you’re in Melbourne. We can arrange for you to come in our studio and have a look at the products up close and assist you with any question you have.
To arrange for an appointment email, us at hello@lua.studio 


Can I wear my Jewellery in the water? 
We recommend taking the jewellery off when you shower, swim or surf as it will fade the gold lustre over time. If you happen to wear the jewellery in water from time to time its ok too but please make sure you rinse with fresh water afterwards.    


Can I include a personalized message with my order? 
Yes, you can add a note to your order.
Please write a small note and email hello@lua.studio with your request.   


Do you offer gift wrapping? 
We sure do – for free on all full price items!   


Can I exchange earrings? 
For hygiene purposes, we strictly do not refund and/or exchange earrings.   


When will sold out be back in stock? 
If there’s a piece of jewellery that you love but is out of stock, please sign up to be notified when it becomes available. As we release many limited-edition pieces, some items are discontinued and may not be restock again!

We suggest you get in quick to ensure you don’t miss out! 


I have lost an earring; can I buy one singular piece?
All of our earrings are designed and made as a pair, so we don’t sell them singularly. 


How do I find my ring size? 
Please see our ring sizing chart, if you have any further questions please email hello@lua.studio


Do you offer engraving services?
We don’t offer engraving, nor do we recommend it on gold vermeil jewellery.
If you choose to engrave our gold styles, please note that the sterling silver will show through and it will damage the gold vermeil.


Do you offer custom orders?
We understand that many of you have wonderful ideas and special occasion where you’d love to personalise your own LUA jewellery, however this is not an option we offer.


Can I purchase chains or pendants separately?
Both the chains and pendants aren’t sold separately.
All LUA jewellery necklaces come with a logo tag on one end of the chain and a clasp on the other end to secure all pendants from falling off.


Do you make LUA products in House?
We believe in developing our products in a responsible manner and partner with suppliers worldwide who specialise in the area of expertise needed for our collections. These suppliers comply with our ethical standards of safe working environments, our labour policies and are sustainable companies. Our suppliers are proud members of the Responsible Jewellery council. We are committed to manufacturing products in a responsible manner and have a very close relationship throughout our networks.

 

Conflict Free Diamonds
We only use conflict free, ethically sourced natural diamonds.
Set in Solid Gold, these are made for eternity.



Can I exchange or refund on sale items?
Please be advised we do not offer refunds or exchange on sale items.

We kindly ask that you consider items carefully before making purchase.


Do you have a warranty policy?
Your purchase is guaranteed for a period of Six months. All Solid jewellery within for 12 months, against manufacturing defects. This guarantee does not cover damage resulting from:
Accidents

  • Mishandling
  • Abusive knocks
  • Normal wear and tear
  • Ageing and natural tarnish